If the email address shows up then you know it is a problem with the "Display as" field in the person's Contacts. Try typing in the 'missing' email address instead of the proper name. Which makes it appear to be missing, when it was actually filed by the email address and just not visible due to the alpha-numerically filtered Autocomplete suggestions.Īfter I updated the contact card "Display as:" field to be the spouse's proper name along with the email address, then Autocomplete worked as expected when typing in either the spouse's proper name or his email address. The result being that after several characters were typed into the address field the remaining Proper Name (with email address) suggestions did not include the spouse's name. It turns out the spouse's Contact card "Display as:" field was set to show as " instead of "FirstName LastName ( the "Display as" field was listing only the email address and the Outlook user typed in the proper FirstName of their spouse Autocomplete wouldn't suggest what the person expected as the first letter of the spouse's email nickname wasn't an alphabetical match for the actual given name that was being typed into the email address field. I helped a person who was not seeing an Autocomplete entry for their spouse. This may not be a solution to your problem, but I suspect it could be useful for others out there, and I think Diane is one of the best and trustworthy resources for Outlook info available on the web so this is the place where posting my suggestion may do the most good.ĭo the Autocomplete entries that go missing all belong to people found in the person's Contacts folder? Either way, no-one else here has this problem, so I am disinclined to blame the age of the server for this. Note - I know the Exchange is old, we will be upgrading it to either Exchange 2016 or going to Office 365 but that is a question of when the powers that be have made their decision. I have searched extensively but no-one seems to have had this kind of issue - there's the 'autocomplete is not working at all' issue (not relevant, cos it does work, mostly), and there's the 'autocomplete is suddenly empty' issue (also not relevant, cos it is not empty) but nothing like this that seems to be in between these two extremes. Has anyone seen this kind of thing before?
OFFICE 365 CONTACTS AUTOCOMPLETE MISSING PC
PC runs Win8 and Office 2013, connected to Exchange 2007 (SBS2008). A little research later revealed that Outlook 2013 only supports 1000 entries in the autocomplete list I found a registry tweak to increase this, but it doesn't seem to help. I have used nk2info to check the store, at that point I discovered that there were 998 entries. Cleared it and let her build it up again - problem persists. Backed up the Autocomplete cache, cleared the it, imported a backup of it - problem persists. Created a new outlook profile - problem persists.
I have recreated her mailbox in Exchange, as well as her AD user account - problem persists. I haven't been able to find a pattern yet, although it does seem to affect mainly external mail addresses.
Today she complained that it has not retained an address of a recipient she mailed yesterday. It does not lose all of the addresses, just some, and these are very often very frequently used addresses. One of my users has a recurring problem where her autocomplete list will lose addresses seemingly randomly. Hope someone out there can help with this, cos it's a strange one.
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